HOW FAST WILL I RECEIVE MY ORDER?
IMPORTANT – PLEASE READ:
We do our very best to ship your order as quickly as possible. To manage expectations, we confidently state that regular website orders on in-stock items are shipped by the end of the next business day. Please add one day for processing when looking at posted shipping standards by FedEx, Canada Post, and UPS.
All orders are sent via UPS, FedEx, Canpar Express or Canada Post, and tracking information will be provided when processed. While the vast majority of orders arrive sooner, please allow up to seven (7) business days for delivery. Shipping times may vary for special promotional offers. See specific offer for details.
HOW MUCH WILL IT COST ME FOR SHIPPING?
We are happy to offer FREE SHIPPING on all orders of $100 and more. All orders below $100 are subject to a shipping charge. Please note that the shipping rate is calculated based on the MSRP or posted "Sale" price after a discount/promo code has been applied.
WHAT HAPPENS AFTER I PLACE MY ORDER?
Once your order is placed, you will be sent an email confirmation. If you do not receive one, please check that you have entered your email information correctly. Also check your junk mail folder in case it was blocked by your email provider.
A member of our customer service team will verify your order and delivery information. Any incorrect information will result in a shipment delay.
Your order is then packed and sent out to you. You will receive an email when your order is shipped that contains the shipment tracking number within two (2) business days of your order.
INCORRECT ADDRESS POLICY
Please ensure your shipping address is accurate before placing your order. If an incorrect address is provided:
Before the order ships
If the order has not yet shipped but a reshipment is required (e.g., due to manual processing or label reprinting), a $10 administrative fee will apply.
After the order ships
If the order has already shipped and is returned to us due to an incorrect address, a $25 reshipment fee will apply to cover return shipping, reshipping, and handling costs.
If the package is not returned to us
We are unable to offer a refund or reshipment.